Question 1

How can I contact you?

Accepted Answer

Use the contact form on our About page, or email shin@sognoragroup.com.

Question 2

What should I do if the app is slow or has errors?

Accepted Answer

Try refreshing your browser or clearing cache. If it persists, please contact us.

Question 3

Can I trust the AI results?

Accepted Answer

Kedigram is an entertainment service. AI results are for fun and inspiration — we don't recommend using them for important decisions.

Question 4

What if I don't know my birth time?

Accepted Answer

Some services work without it. You can mark birth time as 'unknown' and continue.

Question 5

What services are available?

Accepted Answer

We offer coffee cup reading, tarot, dream interpretation, compatibility analysis, and horoscope. More coming soon.

Question 6

What are Crystals?

Accepted Answer

Crystals are the in-app currency used for readings. You can top up in the shop.

Question 7

How do I get started?

Accepted Answer

Just sign in with your Google account and you're ready to go.

Question 8

What platforms are supported?

Accepted Answer

Optimized for the latest versions of Chrome and Safari.

Question 9

Is a real fortune teller involved?

Accepted Answer

No, all interpretations are generated by AI.

Question 10

Is multi-language supported?

Accepted Answer

We support Korean, English, Turkish, and Japanese.

Question 11

What is a Kedi?

Accepted Answer

Kedis are AI divination spirits you can collect by using readings. They have different grades (C~SS) and domains (Moon/Star/Flame/Tide/Earth/Spirit/Shadow).

Question 12

Where can I buy Crystals?

Accepted Answer

Go to Shop in the bottom menu → Crystal top-up tab, then choose a package.

Question 13

What is a profile?

Accepted Answer

It's your name, date of birth, and birth time used for readings. You can also add profiles for family or partners.

Question 14

What is a representative Kedi?

Accepted Answer

Set one of your collected Kedis as your representative and it will appear on your profile page.

Question 15

Can I get a refund?

Accepted Answer

Purchased Crystals are generally non-refundable. Unused Crystals may be refunded in accordance with applicable laws.

Question 16

What happens if I delete my account?

Accepted Answer

All reading history, collected Kedis, and Crystal balance will be permanently deleted and cannot be recovered.

Question 17

Where can I view my past readings?

Accepted Answer

You can review them anytime in the History section of the bottom menu.

Question 18

Do Crystals expire?

Accepted Answer

5 years from the date of purchase.

Question 19

What happens to my Crystals if an error occurs during a reading?

Accepted Answer

If an error occurs, the Crystals used are automatically refunded immediately.